Lesson 2

Lesson 2:

Welcome…..before you go over this lesson. It is better to watch this interesting video. Just feel free with us !!!!                                           

                                                   

Business Etiquette 

1) The Importance of Etiquette

       Etiquette has always been an important part of life, be it social or business. However, it seems that business etiquette is has become more important in the last decade. This is mainly due to the fact that the business world is becoming more global and that ?relationship selling? has become must for success. Etiquette is important for a variety of reasons. It helps to ease what might become and uneasy situation and can make or break business relationships that are worth millions of dollars. In essence, etiquette helps people to understand what is appropriate in any situation. It is also important to know the difference between business protocol and business etiquette. Business protocol determines what actions you take in a situation. Etiquette tells you how to take those actions. According to Ann Marie Sabath, there are a few guidelines that professionals should follow. Firstly, be proactive. Find ways to establish relationships with clients before they need to purchase something from you. Secondly, send a thank-you note. If someone is willing to give you 15 minutes of their time than they deserve a written thank-you. And thirdly, be a good sport. Even if you have been turned down by a client, thank them for giving consideration to your company (Bass, 2000).

2) The Basics of Business Etiquette

The way you handle yourself in a business and social environment can reveal a lot about you, and your position within an organization. From meetings with the boss to meetings with clients and customers, knowing the right things to do and say can make a tremendous difference in helping you and your company reach its goals.

How Do Your Business Manners Rate?                                                                 

     Business manners matter. Besides adding to your own confidence by providing a guide to behavior, business etiquette guides and smooths relationships between people, creating the kind of favorable impression that gets the deal or the contract.

                     How To Practice Business Office Etiquette and Manners

1. 1. Monitor the volume of your conversations. Be sensitive to how loudly you may be speaking. Do you notice that people down the hall comment on your conversations? That might indicate your voice is too loud. Consider closing your office door and lowering your voice whenever speaking in person or on the telephone.

2. Keep personal telephone conversations-and emails-brief and at a minimum. Be ever mindful that others are nearby and that this is a place of business. Do not use the company telephone, fax, or email, for any inappropriate and personal matters.
3. Avoid the urge to be “helpful” in areas best left to the other person to handle on their own. In some workplaces, privacy is difficult to find. If you overhear a private conversation, practice selective hearing. Your best bet for being treated as a professional at work is to keep all workplace conversations professional.
4. Sharing professional information is wonderful, gossiping is not. Only discuss personnel matters directly with specific individuals, superiors, and management.
5. Avoid foods with strong smells and aromas that will travel throughout the office. When eating at your desk or in shared areas, as great as French fries, Chinese food, and Indian food are, smelling them together in the same room and office can become unpleasant. Dispose of empty food containers and other items where they won’t contribute negatively to the office atmosphere.
6. Keep your personal workspace clean and neat at all times. Generally, less is better when it comes to office and cubicle decor. Use discretion when displaying personal items such as family photos and mementos so as not to overdo, clutter, and obstruct your work area.
7. Use shared areas with respect and courtesy. Workplace kitchens can be the biggest source of co-worker tension. If you expect everyone you work with to cleanup after themselves, model that behavior yourself. Wash and return all kitchen items to their proper place, clean spills, and wipe countertops and tables as needed. Help maintain supplies as needed. When leaving food items in a shared refrigerator, mark all items with your name and date. Remove all items at the end of your work week and toss or recycle empty containers.
8. Restrooms run a close second to kitchens as annoyance spots. After use, wipe the countertop and sink of any spilled water or soap. Be sure the toilet is clean for the next user. Notify the proper attendant if supplies are low or out, and of any plumbing problems.
9. Maintain all shared items in “like new” condition and return borrowed supplies. Leave the photocopier in working condition and be sure to take back that borrowed stapler with at least a few staples left inside. If a machine stalls or jams, take time to undo the jam or to alert the proper person to attend to it. We all expect and want to be able to use items and equipment when needed.     

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